Frequently Asked Questions
At Chaisaidor, we aim to make your shopping experience as smooth and enjoyable as possible. Still, we know questions may come up—so here are some quick answers.
How do I place an order?
Simply explore our collection, choose the items you love, and add them to your cart. Once ready, head to checkout and follow the step-by-step process. It’s quick, easy, and secure.
How much is the shipping fee?
We offer Free Shipping on all U.S. orders over $75. For orders below that amount, a flat-rate shipping fee of $7.95 will apply.
When will my order arrive?
Orders are processed as quickly as possible. Once shipped, delivery typically takes 10–15 business days, depending on your location. Please note that unexpected delays may occasionally occur.
Can I cancel my order after placing it?
Because we begin processing your order immediately after it’s placed, we’re unable to cancel orders once they’ve been submitted. Please double-check your cart before confirming your purchase.
Do you have a return policy?
Yes, we do! For details on returns, exchanges, and eligibility, please visit our Return Policy page under the Legal/Policies menu.
How can I contact customer support?
If you have any questions or concerns about your order or our products, our support team is here to help. You can email us at info@chaisaidor.com and we’ll respond as quickly as possible.
How do I check out?
Once you’ve finished shopping, go to your cart and click “Check Out.” You’ll be guided through the secure checkout process to complete your order.
What payment methods do you accept?
We accept all major Credit Cards, Debit Cards, PayPal, and Bank Transfer (via PayPal) for your convenience.
Is my personal information safe?
Absolutely. Our website is protected with Secure Sockets Layer (SSL) encryption, which keeps your data safe during checkout. For full details, please see our Privacy Policy.
Which browser works best with your site?
For the best shopping experience, we recommend using the latest version of Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge.